Help & FAQs

We’ve put together answers to some of the most common questions. If you don’t find what you’re looking for, feel free to contact us anytime.

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and secure online payments through trusted gateways.

Q: Can I cancel my order?
A: Orders can only be canceled before they are dispatched. Please contact us immediately if you wish to cancel.

2. Shipping & Delivery

Q: Do you deliver across Pakistan?
A: Yes, we ship nationwide through trusted courier services.

Q: How long will my order take to arrive?
A: Delivery usually takes 3–7 working days, depending on your location.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email/WhatsApp to check your delivery status.

3. Returns & Refunds

Q: Can I return a product?
A: Yes, returns are accepted within 7 days of delivery, as long as the item is unused, unopened, and in original condition.

Q: How do I request a return?
A: Contact our support team via email or WhatsApp with your order details to initiate a return.

Q: What if I receive a damaged item?
A: Please record a video while unboxing and report the issue within 48 hours. We will arrange a replacement at no extra cost.

4. Products & Stock

Q: Are your products original?
A: Yes, all our products are 100% authentic and quality-checked.

Q: What if a product is out of stock?
A: If a product runs out, we will notify you and issue a refund or suggest an alternative.

5. Contact & Support

If your question isn’t listed here, our support team is always ready to help.

📧 Email: ikiaura59@gmail.com
📞 Phone/WhatsApp: 00923347636999